Wavetronix

Retail Operations Supervisor Success Profile

Springville, Utah, United States — Full Time

Position Overview

The Retail Supervisor plays a key role in maintaining and continuously improving the guest experience at the Jupiter Market. This includes leading day-to-day front-of-house operations, optimizing merchandising and service strategies, and supporting a motivated team through training and collaboration. The ideal candidate will thrive in a fast-paced environment where consistency, innovation, and leadership come together to deliver an exceptional retail experience.

Requirements and experience:

  • Bachelor’s Degree in business or related field OR combination of education and experience.
  • 2-5 years of management experience in front-of-house restaurant/retail or related operations.
  • Serve safe certification preferred, if not, expected to achieve within 30 day from hire.

This role will accomplish the following:

First 6 Months

  • Immerse in ongoing training and development to align with the vision of Hobble Creek Downtown and our culinary and retail strategy
  • Build strong relationships across the operations teams and support an energized and collaborative team culture
  • Refine and reinforce existing front-of-house systems, including:
    • Enhancing current Point of Sale and customer experience training materials
    • Reviewing and updating merchandising and service workflows for efficiency
    • Supporting successful onboarding and training of front-of-house staff
    • Helping coordinate phased rollouts or refreshes of market offerings
    • Monitoring and maintaining the consistency of daily retail operations

6 Months and Beyond

  • Ensure the Mainstreet Market continues to reflect its intended purpose and community-centered vision
  • Take full ownership of Jupiter Market’s front-of-house operations, including:
    • Ongoing team training and performance support
    • Accurate POS management and reporting
    • Merchandising execution using existing tools and strategies, with thoughtful improvements
    • Consistent KPI reporting and use of insights to enhance operations
    • Streamlining vendor relationships and purchasing workflows
    • Anticipating future merchandising needs and contributing to planning efforts
  • Foster a culture of continuous improvement and innovation within the team
  • Collaborate with the Production Lead to uphold all front- and back-of-house health and safety standards
  • Maintain fluency in front-of-house equipment care, including scheduling and troubleshooting basic maintenance.

Working Conditions

  • Extensive physical activity. Requires strenuous physical work; heavy lifting, pushing or pulling required of objects.
  • This role could require travel from time to time.
  • The work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
  • Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.

Our best employees work with all kinds of people. They are great leaders, forever students, and excited to help others learn. We are looking for someone with the following characteristics:

  • People First: more focused on getting things done and solving hard problems than on the drama that may be swirling, naturally drawn to mentoring and teaching others, pro-actively collaborates with a small team, adds energy to team efforts
  • Growth Mindset: constantly learning both formally and informally, personal expectation of constant improvement
  • Innovation Driven: can envision an expedited improvement of the Wavetronix community and are tenacious at achieving that result, tend toward optimism despite negativity and strive to develop prominent levels of influence among employees
  • Work Ethic: results driven, ambitious standards for personal and team results, finds work personally rewarding
  • Basic Software Skills: Microsoft PowerPoint, Word, Excel, Outlook or be willing to learn
  • Technological Adaptability: able to learn and utilize a variety of learning technology tools
  • Communication Skills: able to speak and write clearly, actively listen, show openness and respect towards others
  • Social Skills: enjoys being with people, exhibits humility and empathy, works at emotional management, actively seeks to build trust

About Wavetronix:

Wavetronix' purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25 years. We continue to invest in long-term growth, creating even more opportunities. We work in teams, so we look for people who are humble, hungry and smart (you might want to ask us what that means).

If you share our values and have the education and experience to help us create the most talented work force in the traffic industry, we encourage you to apply.

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